Ordering From Tobin Cinema Systems, Inc.


Ordering Hours:
 The best time to reach us is 10:00 AM to 2:45 PM Pacific time, Monday through Thursday. We can generally ship in-stock items the same day if you order before noon Pacific time. Our shipping department leaves work at 3:00. Note that Pacific time is 3 hours earlier than Eastern, 8 hours earlier than Greenwich (UK) and we think 8 hours later than Japan time.
Sending a Fax:

Our fax (facsimile) number is the same as our telephone number. If your fax machine is modern, with CNG (calling beeps,) it should connect automatically to ours. If it does not, dial touch-tone ** (star star) rapidly two or more times after the call is answered and that should start ringing our fax machine. If that doesn't work, fax during our normal hours and we can change over to fax at our end.

Shipping Methods:

We normally ship UPS or DHL at the chart rate plus $3 pickup charge. $5 handling charge for USPS or FedEx shipments, or $15 for the waiting in long lines holiday season. We normally insure or register for full value. NOTE: It is no longer permitted to send batteries or battery belts through the post office, presumably because they look like bombs to X-ray.

Terms of Payment:

Cashier's check or money order in advance, or C.O.D. (CC or MO collected on delivery, only from established customers.)
We will accept Purchase Orders from schools with an excellent payment history and we expect to be paid within 30 days of invoice date. If your school cannot comply we require credit card payment.
Visa, MasterCard, Discover and American Express cards are accepted, subject to verification, and are charged just before shipment. Billing address must be the same as the ship-to address. We also accept Paypal (to a Paypal verified address, with signature confirmation required on delivery on shipments of $250 or more.) Paypal may have limits or restrictions depending on your country. Sorry but we are unable to process Debit cards if they need your PIN number entered.

Prices are in U.S. dollars and shipping charges and insurance are extra. Items shipped to, or picked up in, Washington State and Indiana are subject to 8.6% and 7% tax respectively on the purchases plus on the shipping.

Returns must be approved in advance. Non-recoverable items such as postage, insurance, handling, tax and 3-4% bank card charge fees are not refundable. If returned items are not in like-new salable condition, reconditioning charges will be made, a discount will be levied for the benefit of the next purchaser, or the return will be refused, at our option. The purchaser must film test the equipment, and notify TCS of any problems, within 7 days of receipt. Returns will not be accepted after 14 days, or for modified or discontinued or special order items, or to be in effect a free loan of equipment.

Foreign Orders:

Send an international money order, or ask us to charge on your credit card. Please do not use bank wire transfer unless necessary; this can take days or weeks, the bank does not notify us when it arrives, and the wired amount never agrees with the amount requested, which causes confusion. We cannot accept checks drawn on non-USA banks as these can take months to clear.
Repair of Tobin Video Transfer machines: page is here

READ THIS NOTICE:

Warranty and General Information
TCS Inc. products are guaranteed for 90 days against defects in materials and workmanship, unless otherwise stated, and will be repaired or replaced at our option. Shipping to us for repair is at buyer's expense, and return by us is by ground common carrier paid for by us, unless buyer requests and pays for a faster method. Regrettably, TCS will not pay for shipping either way for foreign customers, because of increasing fuel costs and since our equipment selling prices were not computed to include warranty shipments overseas. Expendable parts such as batteries and lamps are not warranted. We will not be responsible for items not furnished by us. Our product prices are derived only from their manufacturing cost and are not based on the value of your work or usage, and we will not be responsible for lost time, materials, etc. or for consequential damages or waste of any kind. We will not be responsible for misuse or abuse such as by renters or film students or by persons who have not read the latest instructions, for tampering or alteration, physical damage, improper applied voltage or polarity, static discharge, water, dust, fumes, etc. We will exercise reasonable care with customer's equipment but cannot accept responsibility for war, anarchy, strikes, theft or vandalism by third parties, computer or controller failures, delay or negligence by shipping providers, or for any natural or man-made flood, fire, earthquake, volcanic eruption, meteorite or comet impact, or any other disaster or condition whether or not officially declared. TCS Inc. equipment is designed for high reliability, but we do not authorize its use where malfunction could endanger or waste life or property. Specifications, prices and availability are subject to change without notice and with no obligation to alter or adjust same on equipment previously sold. Repairs are warranted for 90 days, except that free repairs under warranty do not extend the termination of the original warranty period.

Tobin Cinema Systems, Inc.
17128 East Baldwin Avenue, Spokane Valley WA 99016-9506 U.S.A.
Phone/Fax (509) 922-7841 and see fax note above.

E-mail: see home page
This Web Site: http://www.tobincinemasystems.com

Rights Notice: Material on film, tape, disc or otherwise may be subject to stated or implied Copyright or Performance Right, or the right to privacy, etc. depending on the laws of your country. Unauthorized duplication may be a violation that is civil or criminal in nature. Equipment or services offered by TCS Inc. should not be construed as inviting criminal activity. The user should ascertain if duplication might violate any rights, and obtain a written release from each affected party. Consult your attorney about any specific instance.